South Dakota Lincoln Dealership FAQs

CUSTOMER SUPPORT FROM VERN EIDE LINCOLN IN MITCHELL

You can find answers to all your Lincoln Ownership questions here on this page. If you can't find what you are looking for or require further assistance, please reach out to Vern Eide Lincoln directly via our online contact form or call (866) 926-6397.

ACCOUNT MANAGER FAQ

-How do I access my account information?

Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

-How do I register for an account?

Visit the Account Manager registration page to create an account.

-How do I update my account information?

To update your account information, such as your address, phone number or email, please visit Account Manager.

-How do I retrieve or change my username or password?

Visit Account Manager and click on Forgot Username or Password to retrieve your username/password.

-How can I request a payment extension/due date change?

Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

-Where can I mail my Lincoln Automotive Financial Services payment?

Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page.

Payments or payoffs for personal-/commercial-use installments can be mailed to the following address:

 Ford Motor Credit/Lincoln AFS

P O Box 650574
                                                         Dallas TX 75265-0574

If you wish to send any payment overnight, please use the following physical address:

Ford Motor Credit/Lincoln AFS

                                   650574
1501 North Plano Rd. Suite 100
Richardson, TX 75081

If you require further assistance, please contact Customer Service.

-How do I update my current account so I can log in to my Account Manager Account?

We have updated our Account Manager system to ensure better security for all Account Manager clients. All Account Manager clients are required to update their existing accounts. You must already be a registered user of Account Manager to update your account.

To update your existing account, please view this video or follow the steps below:

You must first successfully log in to Account Manager.

You will be prompted to enter your current username and password.

Select Next to continue.

Create a username using your preferred email address and a password that meets the displayed requirements.

After you have finished creating a username and password, read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.

Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.

Select the Submit button.

Congratulations, you have completed your account update!

Next time you log in to Account Manager, you will need use the username and password you just created.

-How do I link my current Lincoln Way ™ or Lincoln Owner account with Account Manager?

You can now link your Lincoln Way and/or Lincoln Owner accounts with your Account Manager account. You must be a registered user of Lincoln Way or Lincoln Owner and the Account Manager application to link your account. To link your accounts, view this video or follow the steps below:

1.     You must first successfully log in to Account Manager.

2.     Upon login, you will be prompted to enter your current password again.

3.     Select Next to continue.

4.     Select the "Link My Lincoln Way or Lincoln Owner Account" option.

5.     Enter the username and password associated with your Lincoln Way or Lincoln Owner account.

6.     Read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.

7.     Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.

8.     Select the Submit button.

9.     Congratulations, you have completed your update!

You can now navigate between Account Manager, Lincoln Way and Lincoln Owner using one set of login credentials. Next time you log in to Account Manager, Lincoln Way or Lincoln Owner, you will use your Account Manager username and password.

-How can I set up automatic payments?

You can set up automatic payments under your profile settings in Account Manager.

CREDIT FAQs

-How do I retrieve my credit decision?

Visit See Your Credit Decision, enter your application number and birth date and click on Get Your Decision.

-What information do I need to apply for credit online?

You will need your Social Security Number, date of birth, employment status, and/or annual income, address (and whether you own or rent), your monthly mortgage/rent amount and your email address to apply online.

-How do I dispute information reported by Lincoln AFS to a credit bureau?

If you dispute information that we report to a credit bureau, your dispute must be in writing and should include the following information:

  • Copy of the credit bureau report entry that is being disputed (relevant pages only)
  • Social Security Number to assist in locating the account and to verify information reporting to the credit reporting agencies
  • Account number (usually eight digits)
  • Specific information that is being disputed
  • Basis for the dispute
  • Documentation to support the basis of the dispute

Send your dispute to:

Lincoln AFS c/o Correspondence
P.O. Box 542000
Omaha, NE 68154-8000

LEASE FAQS

-What are my options when it is time to renew my lease?

At the end of your Red Carpet Lease, you have the choice of three different options: Buy or lease a new vehicle, purchase your leased vehicle or return your leased vehicle. For more information, please review our lease-end options or contact Vern Eide Lincoln in Mitchell.

-How do I purchase my lease vehicle?

At the end of your Red Carpet Lease, you may choose to purchase your previously leased vehicle. You will find a lease-end purchase price in your Red Carpet Lease Agreement, which you can find by logging in to Account Manager or contacting your originating Lincoln Dealer. If you require additional assistance, please contact Vern Eide Lincoln. Before choosing a new Lincoln vehicle or purchasing your lease vehicle, you will need to fulfill all lease-end requirements and satisfy any remaining financial obligations.

-Can I end my lease early?

You may terminate your lease early by following the instructions contained in the Voluntary Early Termination section of your Lease Agreement located in Account Manager or please contact Vern Eide Lincoln.

-Can I transfer my lease?

You may terminate your lease early by following the instructions contained in the Voluntary Early Termination section of your Lease Agreement located in Account Manager or please contact Vern Eide Lincoln.

-How many miles do I have in my lease?

Log in to Account Manager and click on My Lease Info or view your original lease agreement to find the total allotted miles for your lease. For more information about mileage allowance, please contact your originating dealer or contact Vern Eide Lincoln.

-What happens if I exceed my mileage allowance?

Any mileage that exceeds the amount allowed on your contract is assessed a charge at lease-end. If you choose to purchase your vehicle at lease-end, you will not be charged for any additional mileage. For more information about mileage allowance, please contact your originating dealer or contact Vern Eide Lincoln.  

PURCHASE FAQS

-What programs are offered to help maintain my vehicle or protect it from damage?

Lincoln Automotive Financial Services offers a variety of different programs to help protect your vehicle from damage. For more information, visit Vehicle Protection

OTHER FAQS

-What are some of the SCRA benefits available to customers serving in the military?

The Service members Civil Relief Act (SCRA) is a federal law that provides certain benefits and protection to qualified service members. To find out about some of the benefits available to you under the SCRA, click here.

-Does Lincoln Automotive Financial Services provide any assistance in the event of a natural disaster?

If you have been affected by a natural disaster, please call us at 1-800-723-4016. 

-Where can I find product recall information?

Please visit the Lincoln Recalls page and enter your 17-digit Vehicle Identification Number (VIN) to determine if your vehicle is part of a product recall program and arrange repairs. 

-What if I still need help?

If you did not find what you needed on this page or have additional questions, please contact Vern Eide Lincoln in Mitchell directly.

How Can We Help?

  1. Vern Eide Lincoln

    2300 North Main Street
    Mitchell, SD 57301

    • Sales: (605) 996-5614
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Get in Touch

  • Contact our Sales Department at: (605) 996-5614
  • Monday8:00am - 6:00pm
  • Tuesday8:00am - 6:00pm
  • Wednesday8:00am - 6:00pm
  • Thursday8:00am - 6:00pm
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  • Saturday8:00am - 5:00pm
  • SundayClosed